This document is written in German and English. In case of discrepancies between the German and the English version of this document, the German version shall prevail. The English text is only a non-binding convenience translation.
Subscription Terms
1. Subscription and Term
1.1. Subscription: Formtastic offers its services on a subscription basis (the "Subscription"). The fees, features, and billing cycles (e.g., monthly or annually) are specified on the pricing page and confirmed during the checkout process.
1.2. Automatic Renewal: Unless terminated by you or Formtastic, your Subscription will automatically renew at the end of its then-current term (e.g., at the end of the month or year) for a subsequent term of the same duration. You will be charged the then-current subscription fee using the payment method on file. By purchasing a Subscription, you acknowledge and agree to this automatic renewal feature.
1.3. Price Changes: We reserve the right to modify the Subscription fees at any time. Any price changes will take effect at the beginning of the next renewal term following notification. If you do not agree with the price change, you may cancel your Subscription before the start of the next renewal term.
1.4. Plan Changes, Add-ons, and User License Adjustments
Upgrades (Tier Increases): Upgrading to a higher plan is possible at any time and takes effect immediately. Upgrading initiates a new billing cycle. The price for the new plan will be charged in full, while the unused balance from the previous plan for the remaining days of the old billing period will be credited pro rata and applied directly to the invoice.
Adding Licenses and Add-ons: Purchasing additional user licenses or add-ons is possible at any time and takes effect immediately. Billing is calculated on a pro-rata basis for the remaining term of the current billing period.
Downgrades (Tier Decreases, License or Add-on Reductions): Switching to a lower plan, canceling add-ons, or reducing the number of user licenses will only take effect at the end of the current billing period. The customer retains full access to the existing features, add-ons, and licenses until the end of this period.
Refunds for Downgrades: No pro-rata refunds or credits will be issued for plans, add-ons, or licenses that are canceled, downgraded, or reduced during an ongoing billing period.
2. Billing and Payment
2.1. Billing: We will charge the Subscription fee on the first day of each billing cycle. You must provide current, complete, and accurate information for your billing account.
2.2. Payment Failure: If a payment (e.g., direct debit, credit card) is not successfully settled due to expiration, insufficient funds, a chargeback initiated by the customer, or for any other reasons for which the customer is responsible, we reserve the right to suspend your access to the service until a valid payment method has been successfully charged.
Furthermore, the customer shall bear the demonstrable costs incurred by us due to the delay in payment. This includes, in particular, fees charged to us by our bank or the respective payment service provider (e.g., for a returned direct debit or a failed transaction). The customer explicitly reserves the right to prove that we have incurred no damage or only a lesser degree of damage as a result of the delay in payment.
3. Cancellation and Termination
3.1. Termination by the Customer: You may cancel or reduce your subscription, individual add-ons, or licenses at any time via your account settings or by contacting our support team. Changes will become effective at the end of the current paid billing period. Until that date, you will retain full access to the respective services and licenses. No refunds or credits will be provided for unused portions of a billing cycle.
3.2. Refunds: Unless required by applicable law, all fees paid for subscriptions, add-ons, and user licenses are non-refundable.